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Articles - Puzzel
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The Rise of the Multi-Skilled Agent
10 Tips to Make Webchat Work for Your Contact Centre
14 Ways to Improve Security for Customers
11 Ways to Secure More Budget for Your Contact Centre
The Top Qualities for a Contact Centre Advisor
Will Robots Replace Humans in the Contact Centre?
How Can These Four Technologies Reduce Costs in the Contact Centre?
Five Steps to Reinventing Quality Management in Contact Centres
11 Tips to Create and Maintain Loyal Customers
22 Ways Technology Can…. Exceed Customer Expectations
How Do I… Manage and Schedule Multi-Skilled Agents?
Managing Average Handling Time (AHT) in Multichannel Contact Centres
Top 10 Contact Centre Software and Technology 2016 – The Results
13 Ways Technology Can… Reduce Agent Stress
What is a Customer Journey Map?
How to Set Up a New Customer Service Centre – The Checklist
Worst Mistakes to Avoid… Mapping the Customer Journey
The Hidden Gems of Call Routing Software
How Do I… Make Webchat the Channel of Choice?
What’s Next With… Multichannel?
What’s Next With… Speech Analytics?
The Hidden Gems of Call Recording
99 Ways to Change Your Contact Centre
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Editor's Pick
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
The Essential Guide to WFM – Key Features to Look For
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Latest Resources
Report: The Inner Circle Guide to Omnichannel Workforce Optimization
eBook: How to Foster Innovation in a Hybrid Contact Centre
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Thu 23 May 2024
Latest Insights
Enhancing Trust in AI Through Knowledge Management
The Role of AI Science in a World of Democratized AI
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
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