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Articles - Sensee
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RECENT
POPULAR
Sensee Recognised at 2021 European Awards
Contact Centre Predictions for 2022
Is Flexibility Key to Addressing the Great Resignation?
The Biggest Problems Facing Contact Centres Today
Is Workplace Culture at the Heart of the Hybrid Debate?
UK Businesses Have Been Slow to Move Back to the Office
The Future of Customer Communication
Sensée Launches ‘The Sensée Forest’
NI Contact Centres Applauded for Excellence
20 Demand Planning Techniques for Your Call Centre
Sensee Wins Gold at the 2021 UK National Contact Centre Awards
WFH Is No Longer About Kitchen-Table Meetings And Zoom Disasters
23 Key Processes Call Centre Automation Can Simplify
The Dos and Don’ts of Automated Assistants in the Contact Centre
Work and Career Expectations Are Changing Forever
Don’t Penalise Employees Who Still Want Flexibility
Building A Culture Of Communication That Facilitates Better WFH
13 Clever Tactics for Dealing With an Angry Phone Call
Work-Life Balance Requires More Than Just WFH
How Will Companies Manage the Transition From WFH to Hybrid?
20 Best Practices for Messaging Customers
Sensée Creates 500 Work-from-Home Contact Centre Roles
When Is Homeworking Right for You?
16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents
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Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
Latest Resources
Report: The Inner Circle Guide to AI-Enabled Agent Assistance
SPARK Matrix: Speech Analytics, Q1 2024 Report
Upcoming Events
Project Voice Annual Conference
Mon 22 Apr 2024
2024 Customer Strategy & Planning Conference
Tue 23 Apr 2024
Latest Insights
Three Bold Predictions for the Future of Customer Interactions in Contact Centres
Now is the Time to Adapt and Embrace AI
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?