The Reality of the Programmable Contact Centre Filed under - Archived Content, Sabio Join us online 17th September, 1pm BST The contact centre has long been the domain of heavy infrastructure investment, long and expensive implementation cycles and cumbersome maintenance. The advent of cloud solutions has removed some of this pain but in a cookie-cutter way which limits functionality, customisation and ultimately results. This webinar shares how an agile approach supported by the latest technologies can build a contact centre from the ground up or complement existing implementations to reduce cost and increase CSAT. Benefiting from fast delivery and rapid time to benefit, programmable technologies reduce risk and lead to better outcomes. Hear from leading Forrester Research analyst Art Schoeller about the developments in programmable architecture and the scope, speed and outcome of successful projects that have been implemented by Sabio Group using Twilio and Google technology. Speaker: Art Schoeller, Leading Forrester Research Analyst Author: Rachael Trickey Published On: 20th Aug 2020 - Last modified: 18th Sep 2020 Read more about - Archived Content, Sabio Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter