20% of Contact Centres Update Their Customer Journey Maps Monthly Related Articles Customer Journey Map Examples With Expert Analysis How to Use Customer Feedback to Improve Journey Maps 8 Useful Customer Journey Mapping Tools and Techniques How Customer Journey Maps Work - With Examples 491 Filed under - Contact Centre Research, Customer Journey, Polls According to our poll, one in five contact centres update their customer journey maps every month, with customer feedback. This confirms the sharp rise of interest in customer journey mapping, with only 22% of contact centres either not updating their maps or not mapping their customer journey at all. Poll – “How often do you update your customer journey maps?” – answers Monthly with Customer Feedback – 20% Every 6 Months – 14% Every Year – 17% Never – 22% Don’t Know – 27% Source: Call Centre Helper Webinar: 10 Ways to Improve Customer Experience Sample size – 186 Date: March 2017 Author: Robyn Coppell Published On: 21st Apr 2017 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Customer Journey, Polls Recommended Articles Customer Journey Map Examples With Expert Analysis How to Use Customer Feedback to Improve Journey Maps 8 Useful Customer Journey Mapping Tools and Techniques How Customer Journey Maps Work - With Examples Related Reports eBook: 3 Ways To Improve Efficiency and Experience with Journey Analytics Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter