Verint Announces UK Customer Awards at Annual Engage Conference

Verint celebrated its customers across the UK region and announced six organisations that have been awarded for excellence in customer and employee engagement, workforce optimisation and more. The awards were presented during last week’s Verint Engage UK Customer Conference at The Savoy in London.

At this year’s conference, the following organisations were recognised for exemplary results achieved using Verint Customer Engagement Optimisation solutions. Categories include excellence in customer engagement, digital engagement, employee engagement, enriching interactions, improving processes and opimising the workforce.

• Vhi Healthcare — for Customer Engagement
• Prudential — for Digital Engagement
• LV= — for Employee Engagement
• Admiral Insurance — for Enriching Interactions
• HomeServe — for Improving Processes
• BGL Group Ltd. — for Optimising the Workforce

The Engage 2016 UK Conference welcomed hundreds of attendees from Verint customer companies. It featured workshops and customer-led sessions that explored best practices for optimising customer engagement using customer analytics, engagement management and workforce optimisation solutions from Verint.

Celebrated news broadcaster Natasha Kaplinsky opened the event and chaired interviews with award winners. Keynote presentations were delivered by author and professor Jamie Anderson, as well as leading analysts Daniel Mayo and Rik Turner from Ovum, and Andrew Peach from Forrester. The conference also included the Verint Customer Experience Zone and Product Innovation Zone, where users could test-drive new solutions, engage with Verint experts and provide input on product ideas.

On receiving the customer engagement award, Sarah Keogh, Business Architect, IT Solutions at Vhi Healthcare, says, “It’s great to be acknowledged for all the hard work our team has put into delivering an excellent customer experience. We focus on truly engaging with our customers and understanding their relationships with us, so we can serve them better. This approach has yielded some fantastic results, and we are delighted to be recognised by Verint as an industry leader in customer engagement.”

Of its win, Phil Coole, Claims Planning Manager at LV=, notes, “Our employee engagement programme has helped us achieve excellent results, not just improving employee performance and job satisfaction, but also positive customer outcomes. We’re very pleased to have taken part in this year’s Verint Engage event and to have been recognised as an industry leader is this incredibly important category.”

For its digital engagement award, Annie Hughes, Director of Service Development at Prudential, says, “This is a fantastic accolade and one that we are enormously proud to receive. MyPru, our online customer portal, is at the heart of our customer engagement and business growth strategies, providing our customers with the access to our services that they demand in today’s digital environment. The implementation of MyPru was achieved by a team, made up of a number of suppliers, who worked harmoniously to enable us to make this important step change in the way in which we interact with our customers.”

Regarding its optimising the workforce category win, Nicola Sumner, Customer Operations Director at BGL Group, adds, “BGL are delighted to have won this award in recognition of the hard work dedicated by team members across the contact centre in the implementation of workforce optimisation, as well as the benefits it has delivered for the Group.”

“We are firm believers in putting the customer at the centre of business and the impact it can have on the delivery of positive business outcomes. These awards are just another way we acknowledge our customers and recognise their outstanding accomplishments in the past year,” comments Nick Nonini, managing director EMEA at Verint. “Across a very broad range of industries, our customers are setting new standards for customer engagement, employee engagement and workforce optimisation, and it is incredibly satisfying being part of this journey with them.”

Learn more about how we’re creating A Smarter World with Actionable Intelligence at www.verint.com.