Recorded Webinar: 7 Ideas to Improve Your Quality Management



1,226
Looking to improve Quality Management in your contact centre? This webinar will be of direct interest to you.

In this webinar we look at practical ideas on how to improve your quality management programme to drive bottom line results.

Topics Discussed

  • Quality monitoring
  • Positively changing advisor behaviours
  • Coaching
  • Identifying poor performers, best practices and recurring problems
  • Stopping Quality becoming a box ticking exercise
  • Speech analytics
  • Quality Management Technology (QMT)
  • Top Tips from the audience

Panellists

Duncan White- Headshot
Duncan White
horizon2
Frank Sherlock- Headshot
Frank Sherlock
CallMiner
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner


Recommended Articles

An Introduction to… Quality Management Technology
10 Ideas for Improving Quality Management
A cartoon of a person using an ipad, surrounded by graphs
30 Tips to Improve Your Call Quality Monitoring
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.