Recorded Webinar: 7 Ideas to Improve Your Quality Management Related Articles 10 Ideas for Improving Quality Management Mastering Contact Centre Quality Assurance Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning Recorded Webinar: Clever Ideas for Managing Seasonal Peaks 1,420 Filed under - Recorded Call Centre and Customer Experience Webinars, CallMiner Looking to improve Quality Management in your contact centre? This webinar will be of direct interest to you. In this webinar we look at practical ideas on how to improve your quality management programme to drive bottom line results. Topics Discussed Quality monitoring Positively changing advisor behaviours Coaching Identifying poor performers, best practices and recurring problems Stopping Quality becoming a box ticking exercise Speech analytics Quality Management Technology (QMT) Top Tips from the audience Panellists Duncan White horizon2 Frank Sherlock CallMiner Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner Author: Rachael Trickey Published On: 11th Sep 2017 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, CallMiner Recommended Articles 10 Ideas for Improving Quality Management Mastering Contact Centre Quality Assurance Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter