Recorded Webinar: 7 Ideas to Improve Your Quality Management Related Articles Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency Recorded Webinar: 5 Sure-Fire Quality Monitoring Techniques 10 Ideas for Improving Quality Management Recorded Webinar: Ways to Empower Contact Centre Advisors 1,465 Filed under - Recorded Call Centre and Customer Experience Webinars, CallMiner Looking to improve Quality Management in your contact centre? This webinar will be of direct interest to you. In this webinar we look at practical ideas on how to improve your quality management programme to drive bottom line results. Topics Discussed Quality monitoring Positively changing advisor behaviours Coaching Identifying poor performers, best practices and recurring problems Stopping Quality becoming a box ticking exercise Speech analytics Quality Management Technology (QMT) Top Tips from the audience Panellists Duncan White horizon2 Frank Sherlock CallMiner Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner Author: Rachael Trickey Published On: 11th Sep 2017 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, CallMiner Recommended Articles Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency Recorded Webinar: 5 Sure-Fire Quality Monitoring Techniques 10 Ideas for Improving Quality Management Recorded Webinar: Ways to Empower Contact Centre Advisors Related Reports eBook: How to Collect and Act on the Right Customer Insights Guide: Five Steps to Mastering Conversation Intelligence White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter