What Is FTE?


Filed under - Definitions

FTE = full-time equivalent.

You only have full-time staff.

Therefore your FTE = The number of staff you require.

It has no bearing on number of calls, shrinkage etc.

In BPO, the meaning of FTE is merely the number of full-time staff required. This can be factored as full-time staff + part time staff.

2 x 50% hours = 1FTE

Published On: 19th May 2022
Read more about - Definitions

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