What Is FTE? Related Articles What Exactly is FTE How to Calculate Required FTE for Inbound Call Volumes Staffing - FTE Required FTE Calculations © Andrii - Adobe Stock - 500300141 2,737 Filed under - Definitions What is Full Time Equivalent? Full Time Equivalent or FTE is used in call and contact centres to provide the equivalent headcount for one person working full time. So 1 FTE = Somebody who works Monday – Friday or 1 FTE = Two people who work half a day In terms of the number of hours, then one FTE could be either 37.5 hours or 40 hours per week, depending on the number of hours per week that you work in your organisation. If you only have full-time staff, your FTE is therefore the number of staff you require. It has no bearing on number of calls, shrinkage etc. In BPO, the meaning of FTE is merely the number of full-time staff required. This can be factored as full-time staff + part time staff. 2 x 50% hours = 1FTE Author: Rachael Trickey Published On: 19th May 2022 - Last modified: 12th Jul 2022 Read more about - Definitions Recommended Articles What Exactly is FTE How to Calculate Required FTE for Inbound Call Volumes Staffing - FTE Required FTE Calculations Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter