White Paper: 5 Steps to Building a Customer Experience Driven Contact Centre 281 Filed under - Archived Content, Genesys This White Paper looks at the 5 steps that will take your customer experience to the next level, delivering effortless customer journeys that are proactive and personalised while maximising company productivity. White Paper written by: Genesys Author: Megan Jones Published On: 20th May 2015 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter