White Paper: 6 Ways Customer Engagement Analytics Can Go Beyond the Survey 127 Filed under - Archived Content, CallMiner Most organisations record customer calls and capture channel interactions for quality assurance purposes. But they ignore how this insight can provide better customer and agent experiences. This study looks at converting interactions into actionable insights to improve the customer experience. White Paper written by: CallMiner Click here to download your copy of the white paper. Author: Rachael Trickey Published On: 15th Apr 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, CallMiner Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter