Most organisations record customer calls and capture channel interactions for quality assurance purposes. But they ignore how this insight can provide better customer and agent experiences.
This study looks at converting interactions into actionable insights to improve the customer experience.
White Paper written by: CallMiner
Click here to download your copy of the white paper.
Author: Rachael Trickey
Published On: 15th Apr 2019 - Last modified: 14th Apr 2020
Read more about - Archived Content, CallMiner
