White Paper: 6 Ways Customer Engagement Analytics Can Go Beyond the Survey

Callmine- 6 ways customer engagement analytics can go beyond the survey

Most organisations record customer calls and capture channel interactions for quality assurance purposes. But they ignore how this insight can provide better customer and agent experiences.

This study looks at converting interactions into actionable insights to improve the customer experience.

White Paper written by: CallMiner

Click here to download your copy of the white paper.

Published On: 15th Apr 2019 - Last modified: 14th Apr 2020
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