EvaluAgent set out to find out whether contact centres are simply adding new channels or implementing a genuine multichannel strategy. This report confirms that multichannel is a reality, but the contact centre industry still has a long way to go.
White Paper: written by EvaluAgent
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Author: Megan Jones
Published On: 20th Apr 2015 - Last modified: 22nd Mar 2017
Read more about - Archived Content, EvaluAgent
