White Paper: Benefits of Personalising IVR – An eir Case Study 204 Filed under - Archived Content, Genesys Unanswered calls into call centres contribute to dissatisfaction and lead to churn. This case study reviews the implementation of a contextual IVR system by a communications service provider (CSP), and evaluates the tangible business and customer benefits the programme delivered. White Paper sponsored by: Genesys Author: Megan Jones Published On: 12th Jul 2016 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Genesys Related Reports 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter