Advanced Certificate in Customer Contact Planning and Management for Analysis of Data and Speech

This is a hugely exciting opportunity for analysts to gain an externally accredited academic qualification and gain practical training and support in gaining the most from this any source of insight.

THE DATE: 8th September

THE LOCATION: Online

THE DETAILS: Practical training and development This is a hugely exciting opportunity for analysts to gain an externally accredited academic qualification and gain practical training and support in gaining the most from this any source of insight.

Using a blend of best practice, practical research and academic rigour, the programme introduces key concepts and tools in developing the skills of an analyst who is using analytics technology.

This brand new 6 month programme training and mentoring programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, whilst still applying the underlying principles and academic research.

THE ORGANISERS: Professional Planning Forum