THE DATE: 12th September
THE LOCATION: Talk Talk, Warrington
THE DETAILS: How TalkTalk incorporate natural language to enrich IVR with over 300 call reasons, reaching 94% speech recognition accuracy, raising self-serve 28% with 16% fewer transfers.
THE ORGANISERS: Professional Planning Forum
Author: Megan Jones
Published On: 5th Jul 2014 - Last modified: 17th Sep 2019
Read more about - Archived Content, The Forum
