Archived Content

Best Practice Site Visit- Talk Talk

Published On: 5th Jul 2014 12:21 - Modified: 17th Sep 2019

THE DATE: 12th September

THE LOCATION: Talk Talk, Warrington

THE DETAILS: How TalkTalk incorporate natural language to enrich IVR with over 300 call reasons, reaching 94% speech recognition accuracy, raising self-serve 28% with 16% fewer transfers.

THE ORGANISERS: Professional Planning Forum

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Best Practice Site Visit- Talk Talk

See more:

Your Next Read