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Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
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Next
The 5 Pillars of Customer Experience (CX)
Top Tips to Overhaul Your CX Programme
21 Amazing Habits to Foster in Your Frontline Agents
Techniques to Improve Your Probing Questions
An Example of a Letter for Customer Service
Why Is It Getting Harder to Be a Good Customer Service Leader?
Who Leads the SFA CRM Space in 2024?
10 Ways to Be More Customer Centric
Customer Complaints? Try This 10-Point Plan
Contact Centre AI – The Truth Revealed
21 Tips to Make Your Customers Feel Truly Valued
3 Proven Ways to Cheer Up Your Team
Recorded Webinar: Tips for Optimising Workforce Management
5 Things Creative Leaders Do Differently
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Call Volumes Up? Here’s What You Can Do About It
Webinar: The Truth About Contact Centre Artificial Intelligence
Successful Customer Retention Strategies From Specsavers
How to Turn a Bad Agent Into a Good Agent
Expert Strategies to Improve Customer Happiness
Drive Success! 40 Tips to Boost Team Performance
Top 10 Ideas to Boost Contact Centre Efficiency
21 Ways to Make Your Contact Centre a Nicer Place to Work
Top Tips for Workforce Management (WFM)
Next
Editor's Pick
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
The Essential Guide to WFM – Key Features to Look For
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Latest Resources
Report: The Inner Circle Guide to Omnichannel Workforce Optimization
eBook: How to Foster Innovation in a Hybrid Contact Centre
Upcoming Events
Unified Communications EXPO Manchester (UCX)
Wed 22 May 2024
How to Remain Compliant Whilst Driving B2C Outbound Sales – Webinar
Thu 23 May 2024
Latest Insights
Enhancing Trust in AI Through Knowledge Management
The Role of AI Science in a World of Democratized AI
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The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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