Recorded Webinar: The Truth About Contact Centre Artificial Intelligence

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Artificial Intelligence has arguably been the biggest buzz word of 2023 – thanks to ChatGPT crash-landing into (almost) every element of our lives at the turn of the year.

But as we look forward to the promise of 2024, what does Artificial Intelligence (AI) really mean for the contact centre? How will it shape the customer service of the future?

Join this webinar to see the full picture, as our experts explore the true ways AI could drive efficiencies, alongside an honest discussion about its limits.

Panellists:

• MJ Johnson, CallMiner

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• Dave D’Arcy, Laughing Leadership

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• Megan Jones, Call Centre Helper

Topics Discussed

• How to sort the fact from fiction
• The areas where AI can truly add value
• Where AI can be applied right now
• Where agents will continue to outperform AI
• What the future looks like as AI continues to evolve

Click here for this webinar recording.

Author: Megan Jones