Webinar: The Truth About Contact Centre Artificial Intelligence Related Articles 12 Top Uses of Artificial Intelligence in the Contact Centre Artificial Intelligence vs. Machine Learning vs. Deep Learning How Will Artificial Intelligence Change the Contact Centre Industry? Artificial Intelligence in the Call Centre: Survey Results 391 Filed under - Recorded Call Centre and Customer Experience Webinars, CallMiner, Dave D’Arcy, MJ Johnson Click here for this webinar recording. Artificial Intelligence has arguably been the biggest buzz word of 2023 – thanks to ChatGPT crash-landing into (almost) every element of our lives at the turn of the year. But as we look forward to the promise of 2024, what does Artificial Intelligence (AI) really mean for the contact centre? How will it shape the customer service of the future? Join this webinar to see the full picture, as our experts explore the true ways AI could drive efficiencies, alongside an honest discussion about its limits. Panellists: MJ Johnson, CallMiner Click here to view the slides Dave D’Arcy, Laughing Leadership Click here to view the slides Megan Jones, Call Centre Helper Topics Discussed How to sort the fact from fiction The areas where AI can truly add value Where AI can be applied right now Where agents will continue to outperform AI What the future looks like as AI continues to evolve Click here for this webinar recording. Author: Megan Jones Published On: 8th Feb 2024 - Last modified: 23rd Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, CallMiner, Dave D’Arcy, MJ Johnson Recommended Articles 12 Top Uses of Artificial Intelligence in the Contact Centre Artificial Intelligence vs. Machine Learning vs. Deep Learning How Will Artificial Intelligence Change the Contact Centre Industry? Artificial Intelligence in the Call Centre: Survey Results Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter