Sabio has extended its cloud-enabled hosted contact centre offering.
Workforce Optimisation capabilities from Verint have been added to the Sabio OnDemand cloud-enabled hosted contact centre offering.
The solution provides contact centre operators with access to Workforce Optimisation technologies – and joins Sabio OnDemand powered by Avaya in an expanding suite of hosted contact centre solutions.
The provides organisations with a secure and modular platform for a range of Workforce Optimisation functionality, including forecasting, scheduling, historical reporting, call recording, quality monitoring, speech analytics and performance management.
The solution also uses a comprehensive international virtual cloud-based hosting capability to deliver best practice technologies.
The hosted solution also features pre-built connectors for most leading ACD and multi-channel routing platforms, and is designed to offer scalability from tens of agents through to thousands.
Adam Faulkner
“While research firm ContactBabel has found that around half of UK contact centre operators are currently using cloud-based services within their business, to date less than 25% of UK contact centre operators have taken advantage of hosted platforms to power their customer contact operations,” said Adam Faulkner at Sabio. “Perhaps a key reason for this is that thousands of contact centres worldwide already rely on award-winning technologies from specialist providers to help differentiate their customer contact performance. We’re looking to combine the best of both worlds, enabling organisations to continue trusting their customer engagement to proven technology, but now delivering it via a more flexible, hosted model.”
“Sabio is helping organisations take the guesswork out of migrating their contact centre operations to the cloud by effectively providing all the benefits of Verint’s best practice workforce optimisation expertise, but with none of the downsides of first-generation cloud solutions,” said Mike Pryke-Smith, Vice President, Strategic Partnerships EMEA at Verint.
For more information about Sabio, visit their website.
Author: Megan Jones
Published On: 1st Apr 2015 - Last modified: 22nd Mar 2017
Read more about - Archived Content, Sabio
