Panellists • Morris Pentel - Customer Experience Foundation • Richard Farrell - Netcall • Jonty Pearce – Call Centre Helper
Topics discussed • Recent trends in Customer Service • Social Media and Customer Expectations • The likely impact of webchat • Rising customer expectations • The changing demographic • Video Chat as a new channel • How to harness technology in your future plans • Top tips from the audience
Sponsored by Netcall. This webinar is held at: • • 2pm in Paris • 2pm in South Africa • 8am in New York
Topics Discussed
Panellists

Morris Pentel
Customer Experience Foundation

Richard Farrell
Netcall

Jonty Pearce
Call Centre Helper
