Recorded Webinar: Multi-Channel Mayhem? Related Articles Multi-Channel Contact Centre Calculator Tool - Phone Email Chat Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres Speed up Complaint Handling in a Multi-Channel Contact Centre Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience 1,565 Filed under - Recorded Call Centre and Customer Experience Webinars, Maintel, Omnichannel Webinar on multi-channel. Customers increasingly want to interact with your organisation using the contact methods of their choice. In this webinar we explored the results of Azzurri’s latest survey of people in senior positions at UK-based contact centres and customer service operations. And the results clearly demonstrate that there is an extraordinary variation in senior decision makers’ perceptions of how different contact centres benefit from implementing multichannel contact. Agenda Introductions – Jonty Pearce, Call Centre Helper Multichannel Survey Findings – Stephen Wright, Azzurri Improving Multichannel – Luke Talbot, Azzurri Multichannel is not multi brand – Stephen Wright, Azzurri Top tips for handling Multiple Channels in the Contact Centre (from the audience) Winning tip – “Beware of the risk of alienating the older generation with txt speak on web chat as they may be new to this type of communication and it can sound abrupt” Thanks to Jill All the tips from the audience have now been turned into an article The Dirty Dozen – 12 quickfire contact centre tips Interactive Q&A – Live questions from the audience Topics to be discussed Who has implemented multichannel communications and what channels are they using? What are the barriers preventing companies from adopting multi-channel? What are the key benefits people are seeing (and who is achieving them)? Dissecting the challenges of managing a multichannel correctly Silo-management in modern contact centres – when it’s a good idea and when it’s not…. Uncovering the main factors to maximise results Top tips from the audience Interactive questions and answers Original Webinar date: June 2013 Author: Jo Robinson Published On: 5th Jun 2013 - Last modified: 6th Apr 2021 Read more about - Recorded Call Centre and Customer Experience Webinars, Maintel, Omnichannel Recommended Articles Multi-Channel Contact Centre Calculator Tool - Phone Email Chat Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres Speed up Complaint Handling in a Multi-Channel Contact Centre Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience Related Reports eBook: Understanding Omnichannel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter