Genesys powers more than 25 billion of the world’s best customer experiences each year.
Tel No: 01276 475000
Genesys powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG
Twitter Handle: @Genesys
LinkedIn Company Page: https://www.linkedin.com/company/genesys
Facebook Page: https://www.facebook.com/Genesys/
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- Voice of the Customer
Throughout September and October 2018, Call Centre Helper readers were invited to take part in our annual contact centre survey. We asked 45 questions to over 350 contact centre professionals to gather our greatest ever overview of the contact centre […]
This report reveals how consumers prefer to interact with a business, what they value most when engaging with a business, what personal information they are willing to share and what businesses miss when it comes to delivering an exceptional experience.