Genesys Telecommunications Europe Ltd


Genesys Logo

Genesys powers more than 25 billion of the world’s best customer experiences each year.

http://www.genesys.com/uk

Tel No: 01276 475000

Profile:

Genesys powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG

Weblink: http://www.genesys.com/uk

Social Media:

Twitter Handle: @Genesys
LinkedIn Company Page: https://www.linkedin.com/company/genesys
Facebook Page: https://www.facebook.com/Genesys/
YouTube: https://www.youtube.com/Genesys
Blog: http://blog.genesys.com/

Categories:

  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel Communications
  • Cloud Solutions
  • Virtual Contact Centre and Homeworking
  • Analytics
  • Workforce Management and Workforce Optimisation
  • Voice of the Customer

The Latest Articles Featuring Genesys Telecommunications Europe Ltd:
Latest White Papers from Genesys Telecommunications Europe Ltd:

With automation and artificial intelligence (AI), customer service operations become more efficient. This report looks at ways to fundamentally transform operations with AI, major shifts in agent workforce and the evolution of super-agents and how to improve your bottom line.

Millennial workers stay with an organisation just over a year on average. This white paper looks at the reasons why and how you can offer better flexibility, increase long-term engagement and satisfaction to ultimately reduce turnover.

Get the latest exciting news and articles straight to your inbox