How You Can Get the Best out of Your Outbound Dialler Related Articles Outbound Dialling Reference Guide Trade Secrets: Getting the Best out of Your Outbound Dialler What to Look for When Buying a Dialler What Is an Auto Dialler? 302 Filed under - Video, Ben Booth, Dialler, MaxContact, Videos Ben Booth at MaxContact outlines how contact centres can get the best of their outbound dialler. How You Can Get the Best out of Your Outbound Dialler Ben Booth So we’ve seen the evolution over the last few years. Where typically contact centres with outbound predictive dialling will use a big list and dial through that list. The problem with that is that all data was treated equally and it’s not. So tools like custom data fetching and contact strategies were introduced, in which you can implement custom queries. An example of that would be as a debt collector I can fetch the data based on propensity to pay and debt amounts. And I can introduce different criteria throughout the day, like time-of-day dialling, and optimize the results. If you are looking for more great video insights from the experts, check out these videos next: Why Customer Experience (CX) Matters The Difference Between Customer Experience and Customer Service What Is Average Handling Time and How Do You Measure It? Author: Ben Booth Reviewed by: Robyn Coppell Published On: 17th Jan 2023 - Last modified: 20th Nov 2023 Read more about - Video, Ben Booth, Dialler, MaxContact, Videos Recommended Articles Outbound Dialling Reference Guide Trade Secrets: Getting the Best out of Your Outbound Dialler What to Look for When Buying a Dialler What Is an Auto Dialler? Related Reports Download: The Top Contact Centre Challenges and How to Solve Them eBook: The Impact of AI on the Contact Centre Report: The Evolving Contact Centre Landscape Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter