From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Date: 24 September 2025 8 a.m. PT | 11 a.m. ET | 4 p.m BST

Location: Virtual

Modern CX and contact centre leaders sit at a crossroads: unprecedented access to data, powerful advances in AI and automation, and soaring expectations from customers. And the landscape is only getting more complex.

The fourth annual CallMiner CX Landscape Report – set to be released on September 16 – reveals that even with increased access to customer insights and widespread AI adoption (80% of organizations have at least partially implemented AI solutions), 62% of leaders acknowledge they don’t currently utilize CX data to their best advantage.

Join a future-focused panel featuring author, professor, and leadership expert Professor Alexander Puutio, PhD., Vanson Bourne’s research lead, Alice O’Connell, and CallMiner CEO and founder, Jeff Gallino, as they explore what’s next for the CX industry, AI adoption, and how organizational leaders can work together to achieve their goals.

Along with findings from the report, together they’ll unpack:

• How to move from reactive customer service to proactive, AI-driven engagement
• Why AI governance is becoming a boardroom priority – and how to get it right
• The importance of using AI as a force multiplier, enabling and empowering employees

The webinar will give you an exclusive look at the findings from the yet-to-be-released 2025 CX Landscape Report, as well as tactical tips and best practices on how to turn those insights into action at your own organization.

Let’s reshape the future of CX!

Author: CallMiner
Reviewed by: Hannah Swankie