The first webinars in our Autumn 2020 series are now open for registration.
Our webinars will be back as normal on Thursday 3rd September – after the summer break.
See what we’ve got in store…
Webinar: What Does a Super-Agent Look Like?
In this webinar we will share a realistic vision of what a super-agent might look like in your contact centre and suggest what you can do to bring that vision to life.
Thursday 3rd September 2020 at 14:00 UK time
Webinar: The Top 10 Employee Engagement Ideas
In this webinar, we present a series of practical techniques to motivate advisors to deliver great customer service that will make for more happy customers.
Thursday 10th September 2020 at 14:00 UK time
Webinar: 7 Winning Tips That Great Contact Centres Do Well
In this webinar, you will only hear real, tangible examples of how leading contact centres have managed to take their performance to the next level.
Thursday 17th September 2020 at 14:00 UK time
Webinar: The New Thinking for Contact Centre KPIs
This webinar is here to help, as we uncover the latest thinking behind contact centre KPIs and suggest how you can adapt what you measure to spot key trends in your contact centre’s performance.
Thursday 24th September 2020 at 14:00 UK time
Webinar: How Is Customer Behaviour Changing?
In this webinar we will share a number of techniques that will enable you to use customer behaviour to the advantage of your contact centre.
Thursday 1st October 2020 at 14:00 UK time
These are interactive webinars, so you will also have the opportunity to share tips and ask questions of the panel and other attendees. We also run an interactive chat room during the webinars.
All our past webinars are available on “catch up” on the following webinar recording page www.callcentrehelper.com/recorded-webinars