Join Us for Our Final Webinar of 2020! Related Articles Recorded Webinar: Unlocking Contact Centre Emotional Intelligence Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning Recorded Webinar: Building a Productive and Efficient Contact Centre Recorded Webinar: Managing Change in the Contact Centre © Mykyta - Adobe Stock - 359199646 3,280 Filed under - Contact Centre News, CallMiner, Genesys, Odigo The first webinars in our Autumn 2020 series are now open for registration. See what we’ve got in store… Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency An efficient contact centre reduces waste. “Waste” may include unnecessary second contacts, scheduling errors, broken processes and so much more. Fortunately, this webinar will provide you with five simple but smart solutions to help you do just that and run a more efficient contact centre. Thursday 19th November 2020 at 14:00 UK time These are interactive webinars, so you will also have the opportunity to share tips and ask questions of the panel and other attendees. We also run an interactive chat room during the webinars. All our past webinars are available on “catch up” on the following webinar recording page www.callcentrehelper.com/recorded-webinars Author: Rachael Trickey Published On: 9th Nov 2020 - Last modified: 23rd Sep 2022 Read more about - Contact Centre News, CallMiner, Genesys, Odigo Recommended Articles Recorded Webinar: Unlocking Contact Centre Emotional Intelligence Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning Recorded Webinar: Building a Productive and Efficient Contact Centre Recorded Webinar: Managing Change in the Contact Centre Related Reports 2024 Contact Centre Buyer’s Guide White Paper: How to Operationalise AI Workflows in the Contact Centre eBook: Five Trendsetters in CX Innovation White Paper: How to Drive Business Improvements with Customer Insights Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter