Tone of Voice Has a Big Impact on Service – 99% of Industry Professionals

What impact does tone of voice have on the service you deliver?

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Combining those that answered “very important” and “important” in our poll, 99% of contact centre professionals believe that tone of voice does have a big impact on the service that you deliver.

The one percent that chose otherwise, believed that it only had a moderate impact of the levels of service delivered, with not one of our participants saying that it was “not important” or that they were “not sure”.

Poll – “What impact does tone of voice have on the service you deliver?” – answers

Very important – 83%
Important – 16%
Moderate – 1%
Not important – 0%
Not sure – 0%

Source: Call Centre Helper webinar: Make an Impact with your Voice     Sample size – 140    Date: May 2012

Published On: 20th May 2012 - Last modified: 18th Sep 2019
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