Combining those that answered “very important” and “important” in our poll, 99% of contact centre professionals believe that tone of voice does have a big impact on the service that you deliver.
The one percent that chose otherwise, believed that it only had a moderate impact of the levels of service delivered, with not one of our participants saying that it was “not important” or that they were “not sure”.
Poll – “What impact does tone of voice have on the service you deliver?” – answers
Very important – 83%
Important – 16%
Moderate – 1%
Not important – 0%
Not sure – 0%
Source: Call Centre Helper webinar: Make an Impact with your Voice Sample size – 140 Date: May 2012