Contact Centre Agents respond most to Quality Scores

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Filed under - Archived Content,

During our webinar “The best metrics for your contact centre” our audience were asked  “Which metrics do agents respond to most?”

Poll answers
26% AHT
3%  Net Promoter
18% First Contact Resolution
50% Customer Satisfaction
66% Quality Scores

Source: Call Centre Helper website webinar poll    Sample size – 177    Date: April 2014

Here is a link to the Webinar: The best metrics for your contact centre

Author: Jo Robinson

Published On: 7th Jun 2014 - Last modified: 18th Feb 2020
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