Contact Centre Agents respond most to Quality Scores 605 Filed under - Archived Content, Metrics During our webinar “The best metrics for your contact centre” our audience were asked “Which metrics do agents respond to most?” Poll answers 26% AHT 3% Net Promoter 18% First Contact Resolution 50% Customer Satisfaction 66% Quality Scores Source: Call Centre Helper website webinar poll Sample size – 177 Date: April 2014 Here is a link to the Webinar: The best metrics for your contact centre Author: Jo Robinson Published On: 7th Jun 2014 - Last modified: 18th Feb 2020 Read more about - Archived Content, Metrics Related Reports eBook: Measure What Matters - Contact Centre Efficiency Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter