During our webinar “The best metrics for your contact centre” our audience were asked “Which metrics do agents respond to most?”
Poll answers
26% AHT
3% Net Promoter
18% First Contact Resolution
50% Customer Satisfaction
66% Quality Scores
Source: Call Centre Helper website webinar poll Sample size – 177 Date: April 2014
Here is a link to the Webinar: The best metrics for your contact centre
Author: Jo Robinson
Published On: 7th Jun 2014 - Last modified: 18th Feb 2020
Read more about - Archived Content, Metrics
