Search Results for - Carolyn Blunt

Show All Articles Tagged as carolyn-blunt

Building rapport with customers is all about creating a common bond of trust, pa ..
Read more...
Here are seven pieces of advice to help avoid dead air time in customer service ..
Read more...
Telephone skills in the Contact Centre is essential. Here are some top tips on i ..
Read more...
Our panel share their best examples of Rapport building statements to use over t ..
Read more...
Here is a run-down of our favourite fun motivational games, designed to engage b ..
Read more...
As part of our Contact Centre Manifesto series, our panel of training experts ex ..
Read more...
How to handle objects in sales calls. Including techniques for objection handlin ..
Read more...
Introduction During their job interview your agents will have said that they are ..
Read more...
Tips and techniques to improve the skills of your telesales and telemarketing ag ..
Read more...
In this article, we provide ten exceptional customer service examples that show ..
Read more...
Carolyn Blunt highlights a technique that saves advisor (and customer) time on m ..
Read more...
There is a logical connection between effective listening and speedy call resolu ..
Read more...
Carolyn Blunt shares her advice for better supporting vulnerable customers withi ..
Read more...
How did you feel on your first day of your new job? We all know that the inducti ..
Read more...
The votes have now been counted. The winner of our Best Respected Awards is̷ ..
Read more...
Happy employees make happy customers. It’s an old cliché, but it’s ..
Read more...
Getting ‘in rapport’ with callers in the contact centre is a key skill for a ..
Read more...
Even in a time of uncertainty where markets are shrinking, some organisations ca ..
Read more...
Charlie Mitchell investigates how to deal with talkative advisors in the contact ..
Read more...
According to Contact Babel, some UK regions can employ up to 5% of the local pop ..
Read more...
OK, I’ll put my neck on the line here.  The purpose of being in business is n ..
Read more...
In this next part of our Contact Centre Manifesto series, we explain how to invo ..
Read more...
Dave Salisbury discusses how contact centres can build customer listening skills ..
Read more...
For Generation Z, a world without internet, smartphones or social media doesn’ ..
Read more...
Having a contact centre where there is a strong culture of learning and developm ..
Read more...
Carolyn Blunt looks back at her career and identifies how we can all become bett ..
Read more...
It is not unusual for agents to “learn the ropes” by listening in to ..
Read more...
Assertiveness is ‘the ability to express one’s ideas, opinions and belie ..
Read more...
Carolyn Blunt explains how to implement an Average Handling Time (AHT) reduction ..
Read more...
Given the growing popularity of chat and social customer service, some people ma ..
Read more...
We have just had the most depressing day of the year.  Monday 21st January was ..
Read more...
Carolyn Blunt helps you to determine whether you have the right approach to redu ..
Read more...
In the past century, somewhere along the line, someone decided that business suc ..
Read more...
Carolyn Blunt of Ember Real Results shares a model for improving contact centre ..
Read more...
Carolyn Blunt explains why you need to be managing live chat and social media in ..
Read more...
Here are the winners of our vote for the most respected people in the contact ce ..
Read more...
Carolyn Blunt, VP Davies Academy at Davies, shares 10 tips to transform your ind ..
Read more...
Carolyn Blunt looks at the mistakes team leaders need to avoid if they want to g ..
Read more...
Here are some ways to help improve the call quality monitoring process, suggeste ..
Read more...
We all know exceptional customer service when we get it.  It can be so refreshi ..
Read more...
This week it was announced that BT will be fined £42m by Ofcom for breaching co ..
Read more...
We asked our panel about the key features to look out for when purchasing a Spee ..
Read more...
Carolyn Blunt looks at how successfully motivating your agents comes down to sim ..
Read more...
Some appointment setting tips for how to ask over the phone. These sales appoint ..
Read more...
One common question we are often asked is: ‘Isn’t everyone cutting back on t ..
Read more...

Not found what you were looking for?

1. Try refining your search results.

Try putting other keywords into the search box.

2. Still not got an answer?

Why not ask our community if they have their answer?

Click here to ask your question in our LinkedIn Group.