Show All Articles Tagged as carolyn-blunt
Build exceptional rapport with your customers using these 15 proven techniques. ..
Read more...
Here is a run-down of our favourite fun motivational games, designed to engage b ..
Read more...
Discover 20 effective rapport-building phrases for customer service that create ..
Read more...
Learn practical tips to avoid dead air time in customer service calls, with exam ..
Read more...
Discover expert strategies to enhance telesales productivity, from innovative co ..
Read more...
Why so many Team Leaders struggle - and what’s really holding them back. Disco ..
Read more...
From problem-solving strategies to rewarding positive behaviour, discover 31 act ..
Read more...
How to handle objects in sales calls. Including techniques for objection handlin ..
Read more...
Here are some ways to help improve the call quality monitoring process, suggeste ..
Read more...
According to Contact Babel, some UK regions can employ up to 5% of the local pop ..
Read more...
Getting ‘in rapport’ with callers in the contact centre is a key skill for a ..
Read more...
Learn how to coach talkative contact centre advisors using practical call-contro ..
Read more...
Carolyn Blunt explains how advisors can take better control of customer calls †..
Read more...
In this next part of our Contact Centre Manifesto series, we explain how to invo ..
Read more...
Discover expert advice from Carolyn Blunt on how to support vulnerable customers ..
Read more...
Many contact centres are shifting their focus from service centres to service an ..
Read more...
Carolyn Blunt highlights a technique that saves advisor (and customer) time on m ..
Read more...
Carolyn Blunt explains why you need to be managing live chat and social media in ..
Read more...
The votes have now been counted. The winner of our Best Respected Awards is̷ ..
Read more...
Learn how to enhance customer experience and agent training by using immersive t ..
Read more...
Carolyn Blunt, VP Davies Academy at Davies, shares 10 tips to transform your ind ..
Read more...
Happy employees make happy customers. It’s an old cliché, but it’s ..
Read more...
Here are 5 tips to improve call centre sales conversion rates. Includes call ce ..
Read more...
We give you the pros and cons of the 4 most common metrics; NetPromoter Score, C ..
Read more...
Dave Salisbury discusses how contact centres can build customer listening skills ..
Read more...
From wrap time to wellness, learn how to help agents recharge, focus, and delive ..
Read more...
Carolyn Blunt looks at the mistakes team leaders need to avoid if they want to g ..
Read more...
We are delighted to share every episode of The Contact Centre Podcast with you v ..
Read more...
Some appointment setting tips for how to ask over the phone. These sales appoint ..
Read more...
Discover 3 practical cold calling strategies contact centres can use to fight fa ..
Read more...
Here are the winners of our vote for the most respected people in the contact ce ..
Read more...
It’s a new year and a great chance to make a difference to the contact centre. ..
Read more...
Carolyn Blunt explains how to implement an Average Handling Time (AHT) reduction ..
Read more...
Discover how to design engaging call centre training using learning styles, crea ..
Read more...
OK, I’ll put my neck on the line here. The purpose of being in business is n ..
Read more...
We all know what good service feels like when we get it. Sadly we also know how ..
Read more...
For contact centre managers, one of the biggest challenges is keeping staff moti ..
Read more...
For Generation Z, a world without internet, smartphones or social media doesn’ ..
Read more...
This week it was announced that BT will be fined £42m by Ofcom for breaching co ..
Read more...
Our expert panel reveals what you should be doing with your captured data to cre ..
Read more...
We asked our panel for ideas on how to make the contact centre more visual. Remo ..
Read more...
We gathered opinions from across the industry to try and determine what the best ..
Read more...
Our panel explains how you can resolve customers’ complaints quickly. 1. P ..
Read more...
One common question we are often asked is: ‘Isn’t everyone cutting back on t ..
Read more...
Carolyn Blunt looks at the key areas of customer service even some of the big-br ..
Read more...
Not found what you were looking for?
1. Try refining your search results.
Try putting other keywords into the search box.
2. Still not got an answer?
Why not ask our community if they have their answer?
Click here to ask your question in our LinkedIn Group.
