Show All Articles Tagged as carolyn-blunt
Build exceptional rapport with your customers using these 15 proven techniques. ..
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Here is a run-down of our favourite fun motivational games, designed to engage b ..
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Discover 20 effective rapport-building phrases for customer service that create ..
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Learn practical tips to avoid dead air time in customer service calls, with exam ..
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Discover expert strategies to enhance telesales productivity, from innovative co ..
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Why so many Team Leaders struggle - and what’s really holding them back. Disco ..
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From problem-solving strategies to rewarding positive behaviour, discover 31 act ..
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How to handle objects in sales calls. Including techniques for objection handlin ..
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Here are some ways to help improve the call quality monitoring process, suggeste ..
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According to Contact Babel, some UK regions can employ up to 5% of the local pop ..
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Getting ‘in rapport’ with callers in the contact centre is a key skill for a ..
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Learn how to coach talkative contact centre advisors using practical call-contro ..
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Carolyn Blunt explains how advisors can take better control of customer calls †..
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In this next part of our Contact Centre Manifesto series, we explain how to invo ..
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Introduction During their job interview your agents will have said that they are ..
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Discover expert advice from Carolyn Blunt on how to support vulnerable customers ..
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Many contact centres are shifting their focus from service centres to service an ..
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Carolyn Blunt highlights a technique that saves advisor (and customer) time on m ..
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Carolyn Blunt explains why you need to be managing live chat and social media in ..
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In this article, we provide ten exceptional customer service examples that show ..
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The votes have now been counted. The winner of our Best Respected Awards is̷ ..
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Learn how to enhance customer experience and agent training by using immersive t ..
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Happy employees make happy customers. It’s an old cliché, but it’s ..
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Here are 5 tips to improve call centre sales conversion rates. Includes call ce ..
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Our panel reveals how to find and keep the best candidates for your contact cent ..
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We give you the pros and cons of the 4 most common metrics; NetPromoter Score, C ..
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We asked our panel about the key features to look out for when purchasing a Spee ..
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Dave Salisbury discusses how contact centres can build customer listening skills ..
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From wrap time to wellness, learn how to help agents recharge, focus, and delive ..
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Carolyn Blunt looks at the mistakes team leaders need to avoid if they want to g ..
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We are delighted to share every episode of The Contact Centre Podcast with you v ..
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Some appointment setting tips for how to ask over the phone. These sales appoint ..
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It’s a new year and a great chance to make a difference to the contact centre. ..
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Carolyn Blunt explains how to implement an Average Handling Time (AHT) reduction ..
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Discover how to design engaging call centre training using learning styles, crea ..
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OK, I’ll put my neck on the line here. The purpose of being in business is n ..
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We all know what good service feels like when we get it. Sadly we also know how ..
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For Generation Z, a world without internet, smartphones or social media doesn’ ..
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This week it was announced that BT will be fined £42m by Ofcom for breaching co ..
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In the past century, somewhere along the line, someone decided that business suc ..
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We asked our panel for ideas on how to make the contact centre more visual. Remo ..
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We gathered opinions from across the industry to try and determine what the best ..
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One common question we are often asked is: ‘Isn’t everyone cutting back on t ..
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Carolyn Blunt looks at the key areas of customer service even some of the big-br ..
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In this special 100th webinar we will examine a range of techniques that can be ..
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