Articles - Frank Sherlock

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.

He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.

Connect with Frank on LinkedIn

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18 Simple Ideas to Reduce Your Abandon Rate
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What Is Wrap Time and How Can I Reduce It?
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How to Meet the Recent FCA Consumer Duty Requirements
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Key Signs of Broken Processes (and How to Fix Them)
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The Biggest Problems Facing Contact Centres Today
The Benefits, Challenges and Best Practices of First Call Resolution
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How to Keep Your Knowledge Base Up to Scratch
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The Best Metrics for Contact Centre Performance Tracking
29 Hot Tips to Improve your IVR
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Why Is Omnichannel Customer Service Important?
Video Image: What Is Conversation Analytics?
Understanding Conversation Analytics
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Top Ways Tech Can Help With Cutting Contact Centre Costs
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Stop Spamming! 10 Better Ways to Collect Customer Feedback
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11 Tips and Tools to Improve Call Centre Quality Assurance (QA)
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Time-Saving Hacks for Quality Monitoring
Improve Your Voice of Customer Programme
20 Smart Ideas to Improve Your Voice of the Customer Programme
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The 26 Principles of Good Customer Service
19 Ways to Deal with High Contact Volumes
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
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How to Improve Customer Satisfaction
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How to Measure Chatbot Performance
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Practical Tips to Connect With Customers
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21 Steps to a More Personalized Customer Experience
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Ease Agent Stress – With These 15 Top Tips!