Articles - Frank Sherlock

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.

He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.

Connect with Frank on LinkedIn

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A Checklist for Implementing… Speech Analytics
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Recorded Webinar: Managing Change in the Contact Centre
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15 Ways Contact Centre Technology Can Help Address Inefficiencies
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How Often You Should Seek Customer Feedback
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13 Things Every Contact Centre Advisor Needs to Know
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19 Intelligent Ideas to Improve Employee Experience
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26 Best Practices for a Customer Service Knowledge Base
Pressure of Demanding Customers
How to Deal With Demanding Customers
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Contact Centre Predictions for 2023
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17 New Ways to Improve Schedule Adherence in the Contact Centre
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How to Improve Your Contact Centre Reporting
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5 Ways to Improve Capturing Customer Details
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How to Stop Call Transfers Ruining Your CX
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Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers
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How to Improve Customer Experience Management (CEM)
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20 Demand Planning Techniques for Your Call Centre
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10 Ways Technology Can Simplify the Contact Centre
How Can I Make My Contact Centre Customer-Centric?
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Our Top Technology Contributors of 2024
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16 Key Components of a Digital Customer Transformation Strategy
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20 Contact Centre Predictions for 2020
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The Dos and Don’ts of Automated Assistants in the Contact Centre
Recorded Webinar: Ways to Empower Contact Centre Advisors
Call Centre Predictions for 2022 Fortune Cookies
Contact Centre Predictions for 2022