Articles - Absenteeism

Absenteeism can seriously impact customer service levels, team morale, and your contact centre’s bottom line. This collection brings together our best articles, webinars, videos, and tools to help you understand, measure, and reduce absenteeism across your operation. Whether you’re looking for fresh ideas to improve attendance, real-world examples from other centres, or expert advice on managing wellbeing and engagement, you’ll find everything you need right here.

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Attrition Rate and How to calculate it with person packing up desk
What is Attrition Rate and How to Calculate It
Calculator and Notepad that says 'The Bradford Factor' on it and the formula
The Bradford Factor – Improving Contact Centre Absenteeism
A photo of the action plan concept
An Action Plan for Dealing With Absenteeism
How to Calculate Absenteeism – with Formula
coloured paper faces fading out
Creative Ways to Improve Attendance at Work
Tracking absence concept with absenteeism folder and graphs
The Best Ways to Track Absence in the Contact Centre
A picture of someone trying to catch clocks (schedule adherence concept)
How to Manage and Improve Schedule Adherence
Managing Absenteeism in the Call Centre
29 Strategies to Tackle Agent Absence and Attrition
The Trials and Tribulations of Shift Swaps
Call and Contact Centre Questions: Do Duvet Days Work?
Answers: Duvet days
Five question marks on colorful stickers notes on the desktop
5 Critical Questions Every Contact Centre Manager Needs to Ask Right Now
Image of elegant suit without someone in it at workplace
Sickness, Lateness and Going AWOL During Probation
The Best Ways to Deal with Lunch and Tea Break Requests
Person sneezing on red background
Get Sickness Under Control – 21 Management Tips
lady sleeping
Has Anyone Used Incentive Schemes to Reduce Sickness Absence?
How to Tackle Call Centre Health Issues
Preparing Your Call Centre for the Olympics
46 Tips for Managing Absence
Employee in the bedroom being late for his job
Managing Lateness Within a Contact Centre
How Duvet Days can Reduce Staff Absence
Video Image: Why You Shouldn’t Make Assumptions About Unsociable Hours
Why You Shouldn’t Make Assumptions About Unsociable Hours
Video Image: The Benefits of Switching Up Your Agents’ Day
The Benefits of Switching Up Your Agents’ Day
Hand showing Graph percentage with increasing and decreasing numbers
Stop Making Your Absence Rates Go Up!
 
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