Articles - Analytics

Explore our collection of articles on analytics to unlock the power of data in optimising your call centre operations. From advanced reporting techniques to actionable insights, discover how analytics can drive efficiency, improve customer experience, and enhance overall performance.

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Video Image: The Difference Between Interaction Analytics and Conversational Analytics
Interaction Analytics vs Conversational Analytics
Video Image: What Is Conversation Analytics?
Understanding Conversation Analytics
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Technology to Make Managing a Contact Centre Easier
Customer Data Analysis
What Is Customer Data Analysis?
Customer journey analysis
What Is Customer Journey Analysis?
Video Image: What Is Sentiment Analysis?
Understanding Sentiment Analysis
Video Image: What Is Customer Analytics?
Understanding Customer Analytics
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Customer Data Analysis – How to Analyse Data in 7 Steps
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What Is Customer Journey Analytics and How Can It Benefit Your Organization?
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An Introduction to Customer Data Analysis
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7 Innovative Contact Centre Solutions
A group sits around a table with graphs on the wall behind
25 Tips for Effective Data Visualisation
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What Is Data Mining?
How Speech Analytics Can Benefit Your Voice Channel
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The Best Way To Measure Call Centre Quality Assurance Metrics
4 Ways To Use Call Recordings and Speech Analytics to Improve Performance
Young smiling experienced operator of call center answering the question of his client
How to Train Active Listening in the Call Centre – With Exercises
How to Monitor Quality in the Contact Centre
16 of the Best Uses for… Voice Analytics Tools
An Introduction to… Voice of the Customer Technology
Resource Planning Manager: Example Job Description
A pin next to a timeline and year 2020
Is Your Contact Centre Prepared for the Challenges of 2020?
Post-call IVR surveys: when and how to get the best out of them
Boosting agent productivity – what the experts recommend
 
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