Articles - Attrition

High attrition can put pressure on every part of a contact centre, starting with recruitment and training, through to service quality and morale. This page brings together expert insights, data-driven guides, and proven retention strategies to help you understand why people leave and what encourages them to stay. Explore how leadership, recognition, wellbeing, and career development all influence staff loyalty.

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How to Attract and Keep Generation Y Employees in Call Centres
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11 Top Tips on Flexible Shift Patterns
How to Write a Successful Recruitment Strategy
A Beginner’s Guide to Balanced Scorecards
10 Workforce Management Best Practices That You Should Know
Top Tips for Employee Absence
How to Recruit the Right Call Centre Agent
Top Tips for Managing Attrition in the Call Centre
Going from stress to stress? How to break the cycle
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Hot tips to improve staff retention
Top Tips for Employee Engagement
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Any Ideas to Help Boost Agent Morale?
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Seven Ways to Improve Efficiency in Your Contact Centre
Six Steps to Reducing Contact Centre Staff Attrition
Call and Contact Centre Questions: Getting the Most Out of Staff Satisfaction Surveys
Getting the Most Out of Staff Satisfaction Surveys
Tackling staff turnover: what the experts recommend
How do you Motivate Staff to Stay with the Company?
How do I Ensure a Successful Retention Strategy?
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How Do I Ensure a Successful Recruitment Strategy?
High staff turnover and attrition rates? Are you to blame?
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How Do I Get the Best Information Out of Exit Interviews?
What Kind of Questions Should we Ask at Exit Interviews?
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Recruiting and Keeping the Best Call Centre Agents
 
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