Articles - Call Routing

Call routing determines how efficiently customers reach the right advisor or department, shaping the overall experience. This collection of expert insights, system guidance, and real-world examples explores how to design and optimise routing strategies that balance speed, accuracy, and fairness. Learn how to use skills-based routing, IVR integration, and intelligent automation to handle calls more effectively. The resources also explain how routing analytics can reveal bottlenecks and support better scheduling, performance, and customer satisfaction.

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Video Image: 5 Ways Smart Routing and AI Improve Contact Centre Efficiency
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Video Image: Ways to Reduce and Improve Call Transfers
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Video Image: How to Get Calls to the Right Agent, First Time
How to Get Calls to the Right Agent, First Time
Video Image: Tips to Improve Call Abandonment Rates
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string pin route
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