Articles - Carolyn Blunt

Carolyn Blunt is a Senior Director with over 25 years of experience across both start-ups and large corporations, specialising in talent strategy, leadership, and customer experience.

She has a proven track record in building high-performing teams and driving business growth through strategic leadership and talent development.

Currently, Carolyn serves as a Non-Executive Director (NED), advising organisations on navigating complex challenges, governance, and sustainable success. Her expertise spans a wide range of industries, where she aligns talent strategy with business objectives to deliver impactful transformations and long-term value.

Connect with Carolyn on LinkedIn

9 Best Practices to Develop Call Quality Monitoring 
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Coaching Talkative Advisors to Provide Better Customer Service
Signposting – Reduce Your Average Handling Time (AHT) by 15 Seconds
How to Build Customer Trust From the Contact Centre
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Involve Agents in Operations and Strategy
The Best Uses for e-Learning in the Contact Centre
Rapport-Building Tips
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Handling Sales Objections Over The Telephone
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How to Make Exit Interviews Work for You
Are Your Social Media Interactions Too Formal?
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Supporting Vulnerable Customers in a Digital World
Exceptional Customer Service Examples
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The Top 20 Webinars
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How Do I… Overcome the Friday Slump?
Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre
How to Develop Sales Focus in a Customer Service Team
How to Develop Leadership in the Contact Centre
How Do I… Remove Average Handling Time (AHT) as an Agent Target?
5 Tips to Improve Your Call Centre Sales
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10 Initiatives to Improve Induction Training
Anatomy of a Good Call – Best practice… The Call
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Are your agents fresh and focused for each call?
How Do I… Tune Up the Recruitment Process?
NetPromoter vs Customer Effort – Which is Best?