Articles - Carolyn Blunt

Carolyn Blunt is a Senior Director with over 25 years of experience across both start-ups and large corporations, specialising in talent strategy, leadership, and customer experience.

She has a proven track record in building high-performing teams and driving business growth through strategic leadership and talent development.

Currently, Carolyn serves as a Non-Executive Director (NED), advising organisations on navigating complex challenges, governance, and sustainable success. Her expertise spans a wide range of industries, where she aligns talent strategy with business objectives to deliver impactful transformations and long-term value.

Connect with Carolyn on LinkedIn

Questioning Techniques
6 Effective Questioning Techniques for Customer Service
rapport on chalkboard
15 Ways to Build Rapport With Customers
Yellow phone placed down as a result of dead air time on customer service call
Seven Tips to Avoid Dead Air Time in Customer Service Calls
Group of office workers having fun
Top 20 Motivational Games for the Contact Centre
CallMiner Advanced Coaching Strategies webinar banner
Recorded Webinar: Advanced Coaching Strategies for Contact Centre Leaders
Funnel Questions for Customer Service
How to Use Funnel Questions – With Examples
people talking with headsets on and chat bubble above their head
Top 20 Examples of Rapport Building Statements
Make telesales people More Productive
25 Tips to Make Your Telesales People More Productive
A person holds their hand up to their ear
Top Tips to Improve Listening Skills on the Telephone
Group of people putting their hands in centre with the words assurance statements for customer service
Assurance Statements in Customer Service – With Examples
Train Team Leaders Well
31 Tips to Improve Customer Satisfaction
10 letter
10 Top Tips to Reduce Call Centre After Call Work (ACW) Time
Recorded Webinar : Motivating Agents to Deliver Better Customer Outcomes
Recorded Webinar: Call Monitoring Strategies
What Does a Good Induction Programme Look Like?
Strategies for developing and retaining talent in the contact centre
Can the weather affect the mood of the caller / contact centre?
Call Control Could Knock 20 Seconds off Your Average Handling Time (AHT)
Recorded Webinar: The Best Ways to Improve Customer Satisfaction
How Do I… Make Time for Agent Training?
A is for Assertiveness
A photo of a happy man on the phone smiling out of a window
The Anatomy of a Good Call: Managing Customer Expectations
Recorded Webinar: How to Develop Active Listening in the Contact Centre