Articles - Carolyn Blunt

Carolyn Blunt is a Senior Director with over 25 years of experience across both start-ups and large corporations, specialising in talent strategy, leadership, and customer experience.

She has a proven track record in building high-performing teams and driving business growth through strategic leadership and talent development.

Currently, Carolyn serves as a Non-Executive Director (NED), advising organisations on navigating complex challenges, governance, and sustainable success. Her expertise spans a wide range of industries, where she aligns talent strategy with business objectives to deliver impactful transformations and long-term value.

Connect with Carolyn on LinkedIn

Clear Calls Faster with Effective Listening
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5 questions every call centre manager needs to ask themselves
What is the Best Way to Improve First Contact Resolution?
Warm up to Cold Calling – 3 Strategies for Success
How to Design a Call Centre Training Programme
21 Top Tips for Appointment Setting
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5 Focus Points to Optimize Omnichannel CX
Training Your Staff to Be Effective at Live Chat
Average Handling Time (AHT) vs Customer Experience
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Recorded Webinar: Contact Centre Morale
5 Mistakes Every Team Leader Should Avoid
Communicate with charisma…how to flick the charisma switch
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What to look for when buying… a Speech Analytics Solution
Best Respected Awards – The Results
99 Ways to Change Your Contact Centre
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The Truth About Agent Empowerment (You Are Probably Getting It Wrong!)
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How to Improve Your Customer Service Listening Skills
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Using Gamification to Increase Contact Centre Engagement
Most Respected Contact Centre People – 2012
Recorded Webinar: How to Really Empower your Agents
Are You Overcomplicating Agent Motivation?
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Recorded Webinar: 10 Ways to Reduce Average Handling Time (AHT)
Recorded Webinar: Building Rapport Over the Telephone
Would You Be Proud For Your Kids to Work in the Call Centre?