Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

Person giving thumbs up while holding a phone with contact icons
8 Customer Service Channels and How to Optimize Them
Illustration concept of call center with operator in headset and icons around them
14 Contact Centre Tools to Improve CX
Customer service agent on headset
Virtual Contact Centres: Benefits and Best Practices
Magnifying glass focuses on five-star and quality icon - cx trends investigation concept
What’s Driving CX Trends in 2023?
Unlock concept with key being used on person figure
Unlocking Customer Insights with Speech Analytics
Abstract clock background - time concept
How to Reduce AHT in Contact Centres
Hand putting cubes together with customer contact icons on it
How to Master Digital Customer Engagement
A hand drawn graph showing improvement
10 Strategies to Improve Agent Productivity
Digital hand sets location on map with two pins.
How Contact Centres Can Improve the Digital Customer Journey
Journey options with icon with three directions
How to Map and Measure the Omnichannel Customer Journey
Customer Experiences Concept. Happy Client Using Smartphone to Reading Review
14 Techniques for Excellent Call Centre Customer Service
The number 10 is written in white lilac flowers on a red background
The 10 Basic Principles of Customer Service Excellence
The concept of Omnichannel between devices
The Ultimate Guide to Building Omnichannel CX
Voice and speech recognition concept with microphone, sound wave and mobile
ASR Technology and How It Benefits the Contact Centre?
Robot with a book - ai knowledge management
AI Knowledge Management: How Does It Benefit Your Business?
Talent management and recruitment concept.
11 Steps to Help Reduce Agent Attrition in Call Centres
Conversational AI concept with chatbot on phone
Conversational AI: What It Is and How It Works
Magnifying glass with person icon - customer experience analytics
Customer Experience Analytics Playbook for 2023
Image of two arrows pointing in opposite directions - Choice Concept
Choosing the Best Customer Support Software
Virtual intelligent assistant consulting, customer online support concept
What Are Virtual Agents? Benefits and Getting Started
Person holding number nine and being happy
Top Nine Skills of a Successful Call Centre Agent
Green Human Figure Stopping Wooden Dominos Blocks
15 Damage Control Techniques for Call Centre Agents
Coaching concept with person drawing stairs
8 Steps for Effectively Coaching Call Centre Agents
Quality level, good service. Best customer rating
Call Centre Service Level and Customer Satisfaction