Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

Contact Centre
How Can a Contact Centre Improve Internal Workforce Management?
Customer Loyalty Concept
6 Effective Strategies to Improve Customer Loyalty
CX Trends Concept
CX Trends 2024: The Impact of Technology on Customer Experience
robots talking on the phone
4 New Ways to Leverage AI for Customer Service
Digital hand set location on map with two pins
How to Incorporate Customer Service Into a Digital Transformation Roadmap
The words 'Key Performance Indicator' with a key and lock
11 Critical KPIs to Monitor for Contact Centre Efficiency
Robot in a call centre with headset on
5 Ways AI Improves Customer Experience Management
Person touching a cloud with a network of people around it
How Does a Cloud Contact Centre Improve Customer Retention?
6 Ways to Improve Contact Centre Performance
Collaboration to achieve concept
How to Build and Implement a Winning Customer Experience Strategy
Robot hand pointing towards a button
6 Priorities for Building an Effective AI Contact Centre Strategy
Call Centre Agents sat at a desk
What Is an Inbound Contact Centre, and How Does It Work?
Cloud Computing Concept
What Is a Cloud Contact Centre, and How Does It Work?
Omnichannel concept
What is an Omnichannel Contact Centre, and How Does it Improve CSAT?
Old telephone on a pink background
What Is an Outbound Contact Centre?
contact centre software concept
What Is Contact Centre Software, and How Does It Work?
blurred background with chatbot robot application
How Does AI Improve Contact Centre Efficiency?
CRM Concept
How Does Call Centre CRM Software Work?
2 phones with a wire connecting
How Can Automatic Number Identification Benefit Contact Centres?
Robot hand pointing to the top point on a graph
How Does AI Improve Contact Centre Efficiency?
Group of people holding different colourful landline phones
The Ultimate Guide to an Effective Outbound Contact Centre Strategy
Customer Relationship Management Concept
Customer Relationship Management, and How Contact Centres Can Help
robots in a contact centre
What Is an AI Contact Centre?
Happy contact centre agents in headsets
How Can AI Improve Contact Centre Productivity?