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Articles - Centrical
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The Top 3 Gamified Learning Platforms in 2024
Drive Success With Gamification Software for Employee Engagement
Mastering Call Centre Coaching – Best Practices and Strategies
Game On! 12 Use Cases for Gamification
Essential Training for Customer Service Staff
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
The Top 5 Microlearning Platforms in 2024
How to Take Your Performance Management to the Next Level
5 Best Practices for Enhancing Call Centre Quality Management
How to Gamify Sales Training Programs
Revolutionize Your Sales Training With Gamification
LMS Gamification – All You Need to Know
Understanding Call Centre Turnover – 5 Key Factors and Solutions
5 Actionable Trends to Implement in Your Contact Centre in 2024
5 Onboarding Gamification Strategies With Examples
Why Your Gamification Strategy Is Going to Fail
Centrical Unveils the Select Award Winners!
Essential Training for Call Centre Managers
2024 in Focus: Cost Savings With Frontline Employee Retention
Centrical Recognized as a Global Leader in Sales Gamification
Top Call Centre Coaching Techniques & Methods
Prevent Pre-Boarding Purgatory and First-Day Ghosting
Demystifying SLA in Call Centres: A Comprehensive Guide
Emerging WFM Trends to Look Out For
Latest Reports
Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
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Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
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Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
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