Content Guru Partners With CDI Foundation

Content Guru has become an Innovator Partner of the CDI Foundation, a non-profit organisation focused on promoting and developing the Conversational AI community.

The CDI Foundation supports industry best practice and design standards for human-centric and inclusive AI assistants, alongside research, education, and professional development initiatives.

The organisation was established by The Conversation Design Institute (CDI), which provides training and certification in the creation of human-centric AI assistants.

Through the partnership, Content Guru will contribute to the Foundation’s work via its membership of the CDI Foundation Advisory Circle, providing strategic input into ongoing initiatives.

The company is also supporting the Foundation’s ‘Beyond Boundaries’ Global Festival in Barcelona, an event for senior AI professionals across Europe.

Content Guru provides customer experience technology through its storm platform, which integrates AI, communications, systems of record, and IoT technologies. Its AI orchestration layer, brain, supports automated workflows, knowledge assistance for advisors, real-time transcription and summarisation, and keyword identification within a single environment.

Commenting on the partnership, Chris Sykes, Global CMO of Content Guru, said: “We are proud to contribute towards developing the Conversational AI community, and this partnership reflects our shared commitment to advancing responsible, human-centric AI at a global scale,”

“Content Guru brings over 20 years of intelligent automation experience to the CDI Foundation’s global network of AI leaders and practitioners.

By partnering with the CDI Foundation, we are helping shape the standards and design principles that will define the next generation of enterprise AI-powered customer experiences.”

Dr Peter Thomas, CDI Foundation Board Chair and President, said: “We are delighted to welcome Content Guru to the CDI Foundation.

Their twenty years of enterprise AI experience and commitment to human-centric design makes them an ideal partner as we work to establish the standards that will shape conversational AI’s future.

Their support of the Beyond Boundaries Global Festival and participation in our Advisory Circle strengthens our ability to bring together the practitioners building AI that genuinely serves people.”

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