Articles - Editor’s Picks

Our Editor’s Picks page features a hand-selected collection of standout articles from across Call Centre Helper. These pieces have been chosen for their insight, originality, and relevance to the challenges contact centre leaders face today. Explore expert opinions, best practices, and real-world examples covering topics such as customer experience, technology, and people management. Each article offers valuable takeaways to help you improve performance and stay ahead of the latest industry trends.

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Video Image: What Is a Chatbot?
A Quick Guide to Chatbots
Funnel Questions for Customer Service
How to Use Funnel Questions – With Examples
Excel Contact Centre Dashboard
Contact Centre Dashboard Excel Template – FREE Download
logic reason proof text quote on wooden signpost outdoors
How to Create the Case for Performance Change
Video Image: Call Centre Coaching – 10 Experts Share Their Favourite Advice
10 Expert Tips for Call Centre Coaching
Customer experience concept. Five stars and color figures.
The Five C’s of Customer Service
Train Team Leaders Well
What I've Learned Featured Image
What I’ve Learned From Running a Contact Centre – Know Your Stats
Versus screen. Fight backgrounds against each other, Yellow vs red.
Contact Centre Benchmarking vs. Balanced Scorecard: Which Is Best?
15 Quick Ways to Make Your Contact Centre Greener
capacity planning concept
20 Tips to Help Improve Your Capacity Planning
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
A photo of a human pyramid
4 Team-Building Games for the Contact Centre
Keep agents attention during team meetings and training sessions
12 Ideas to Keep Agents Engaged During Meetings and Training Sessions
blue tac sheep
Seven Simple Ideas to Bring Some Fun to Your Workplace
People on phones in a queue
IVR Messaging: 11 Examples of On-Hold Messages
A photo of an engaged team member
11 Team Engagement Ideas to Inspire Your Remote Workers
Improve Your Voice of Customer Programme
20 Smart Ideas to Improve Your Voice of the Customer Programme
Start and end concept with two hands holding a phone
The Best Ways to Start and End a Customer Conversation
Call Centre Helper Call Centre Research Release
Call Centre Helper Releases Survey Research
4 or 5 day work week blocks
Productivity Hack – A 4-Day Working Week
TED Questions for Customer Service
15 TED Questions for Customer Service – With Examples
Telehone receivers of different colors hanging on the green background
What Is the Difference Between an Abandoned, a Missed and a Lost Call?
Colorful numbers background
What’s the Best Team Leader to Agent Ratio in the Contact Centre?
 
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