Articles - Editor’s Picks

Our Editor’s Picks page features a hand-selected collection of standout articles from across Call Centre Helper. These pieces have been chosen for their insight, originality, and relevance to the challenges contact centre leaders face today. Explore expert opinions, best practices, and real-world examples covering topics such as customer experience, technology, and people management. Each article offers valuable takeaways to help you improve performance and stay ahead of the latest industry trends.

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15 Quick Ways to Make Your Contact Centre Greener
capacity planning concept
20 Tips to Help Improve Your Capacity Planning
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
A photo of a human pyramid
4 Team-Building Games for the Contact Centre
Keep agents attention during team meetings and training sessions
12 Ideas to Keep Agents Engaged During Meetings and Training Sessions
blue tac sheep
Seven Simple Ideas to Bring Some Fun to Your Workplace
People on phones in a queue
IVR Messaging: 11 Examples of On-Hold Messages
A photo of an engaged team member
11 Team Engagement Ideas to Inspire Your Remote Workers
Improve Your Voice of Customer Programme
20 Smart Ideas to Improve Your Voice of the Customer Programme
Start and end concept with two hands holding a phone
The Best Ways to Start and End a Customer Conversation
Call Centre Helper Call Centre Research Release
Call Centre Helper Releases Survey Research
4 or 5 day work week blocks
Productivity Hack – A 4-Day Working Week
TED Questions for Customer Service
15 TED Questions for Customer Service – With Examples
Telehone receivers of different colors hanging on the green background
What Is the Difference Between an Abandoned, a Missed and a Lost Call?
Colorful numbers background
What’s the Best Team Leader to Agent Ratio in the Contact Centre?
A vector illustration of a person with a speech bubble
Customer Service Language – With Examples
Call Centre Predictions for 2022 Fortune Cookies
Contact Centre Predictions for 2022
Problems Facing Contact Centres Warning Sign
The Biggest Problems Facing Contact Centres Today
Person holding a tablet with message bubbles above it
How to Write Good Customer Support Live Chat Scripts – With Examples
Gummy bears lined up and facing the same direction in a group
7 Drivers of Employee Engagement
woman embracing sweetly her dog while looking the view
An Action Plan for Customer Empathy
3D Graphs in different colours
20 Demand Planning Techniques for Your Call Centre
A picture of a person in white clothes meditating and looking peaceful
How Advisors Can Destress After an Angry Customer
Traveler with backpack checks map to find directions in wilderness area
Customer Journey Map Examples With Expert Analysis
 
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