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Articles - Jeremy Payne

Jeremy Payne, Group VP Marketing & Alliances

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13 Ways Technology Can Improve Employee Engagement

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30 Contact Centre Predictions for 2021

23 Contact Centre Predictions for 2019

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20 Contact Centre Predictions for 2020

99 Ways to Change Your Contact Centre

What’s Next With… Forecasting Technology?

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12 Ways to Make Better Use of Agent Downtime

What’s Next With… Workforce Management?

12 Guaranteed Ways to Ruin Your Integration With the Back Office

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23 New Ideas for Customer Service Over the Phone

What Exactly Is a 360 Degree View of the Customer?

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Register Now for an Agent Wellbeing Roundtable Event

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Key Features That Are Vital in a Cloud Communications System

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What to Look for When Buying a Cloud Communications System

Top Tips for Fixing Broken Processes

What’s Next With… Multichannel?

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17 Smart Ways to Refresh Your Homeworking Strategy

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Enghouse Introduces Free 30-Day Software Trial

The Hidden Gems of Call Recording

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6 Tips to Ensure Success When Moving Your Contact Centre to the Cloud

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How Do I.. Capture the Voice of the Customer?

How Can Technology… Make Life Easier for My Customers?

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Nine Out of Ten Contact Centre Professionals Set to Leave Jobs

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Security Breaches Among Video Call Challenges