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Articles - Jeremy Payne

Jeremy Payne, Group VP Marketing & Alliances

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What’s Next With… Forecasting Technology?

12 Guaranteed Ways to Ruin Your Integration With the Back Office

10 Top Tips to Improve Your Quality Scores

10 Common Mistakes to Avoid With Your Agent Desktop

How Do I… Make Webchat the Channel of Choice?

Top Tips for Fixing Broken Processes

How Do I… Make Time for Agent Training?

What’s Next With… Multichannel?

The Hidden Gems of Outbound Dialling Technology

The Hidden Gems of Call Recording

boat on edge

How Do I… Overcome the Friday Slump?

How Will the Internet of Things Change the Contact Centre?

What’s Next With… Workforce Management?

16 Mistakes to Avoid With Call Scripting

Are You Making These Classic Outbound Dialling Mistakes?

voice megaphone

How Do I.. Capture the Voice of the Customer?

Recorded Webinar: The Best Ways to Exceed Customer Expectations

What to Look for When Buying… A WFM Solution

How Can Technology… Make Life Easier for My Customers?

99 Ways to Change Your Contact Centre