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About Us
Articles - Listening
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27,480
Train Team Leaders Well
867
Talking Point: How to Overcome Resistance to New Ideas
79
Why Should Your Customers Remain Customers?
5,210
How to Improve Your Customer Service Listening Skills
25,141
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
42,686
How to Train Active Listening in the Call Centre – With Four Exercises
13,123
The Top 10 Most Important Customer Service Skills
179,762
21 Customer Service Apology Statements – With Examples
2,418
How to Get the Silent Majority to Respond to a Customer Survey
7,614
How to Build Customer Trust From the Contact Centre
337,690
Top Tips to Improve Listening Skills on the Telephone
330,609
How to Build Rapport on the Phone
14,883
How to Build an Emotional Connection with Customers
12,466
Anatomy of a Good Call – Best practice… The Call
13,197
Best-Practice Ideas for Improving Performance
6,720
21 Ways to Boost Customer Satisfaction
2,952
What I’ve Learnt From Listening to My Customers’ Calls
15,927
20 Tips for Creating Super Agents
59,801
Soft Skills in Call Centres
16,238
Top Customer Service Strategies – No.5 Listen to Your Customers and Staff
112,192
Ten Tips for Dealing with Customer Complaints
4,342
Listening – The Secret Lost Art
13,525
Clear Calls Faster with Effective Listening
80,337
How to Use Vocal Pace Tone and Pitch on the Phone
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Top Call Centre Planning Challenges and How to Handle Them
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The Complete Call Center Employee Engagement eBook
Recorded Webinar: What’s Next for Customer Experience (CX)?
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