Articles - Listening

27,480

Train Team Leaders Well

Paper boat overcomes the barrier of resistance to change

867

Talking Point: How to Overcome Resistance to New Ideas

Two people on isolated backgrounds shrugging

79

Why Should Your Customers Remain Customers?

A photo of a call centre agent listening

5,210

How to Improve Your Customer Service Listening Skills

A photo of smiling contact centre advisor making a point

25,141

Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge

Young smiling experienced operator of call center answering the question of his client

42,686

How to Train Active Listening in the Call Centre – With Four Exercises

Portrait of call center worker accompanied by her team.

13,123

The Top 10 Most Important Customer Service Skills

The word sorry is etched onto a piece of wood, clipped to a clothes line

179,762

21 Customer Service Apology Statements – With Examples

2,418

How to Get the Silent Majority to Respond to a Customer Survey

7,614

How to Build Customer Trust From the Contact Centre

A person holds their hand up to their ear

337,690

Top Tips to Improve Listening Skills on the Telephone

Build Rapport on the Phone for Success

330,609

How to Build Rapport on the Phone

14,883

How to Build an Emotional Connection with Customers

12,466

Anatomy of a Good Call – Best practice… The Call

13,197

Best-Practice Ideas for Improving Performance

6,720

21 Ways to Boost Customer Satisfaction

2,952

What I’ve Learnt From Listening to My Customers’ Calls

super agent

15,927

20 Tips for Creating Super Agents

cogs in brain

59,801

Soft Skills in Call Centres

16,238

Top Customer Service Strategies – No.5 Listen to Your Customers and Staff

112,192

Ten Tips for Dealing with Customer Complaints

4,342

Listening – The Secret Lost Art

13,525

Clear Calls Faster with Effective Listening

voice pitch

80,337

How to Use Vocal Pace Tone and Pitch on the Phone