Articles - Listening

26,271

Train Team Leaders Well

Paper boat overcomes the barrier of resistance to change

768

Talking Point: How to Overcome Resistance to New Ideas

Two people on isolated backgrounds shrugging

75

Why Should Your Customers Remain Customers?

A photo of a call centre agent listening

4,609

How to Improve Your Customer Service Listening Skills

A photo of smiling contact centre advisor making a point

21,687

Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge

Young smiling experienced operator of call center answering the question of his client

39,276

How to Train Active Listening in the Call Centre – With Four Exercises

Portrait of call center worker accompanied by her team.

12,341

The Top 10 Most Important Customer Service Skills

The word sorry is etched onto a piece of wood, clipped to a clothes line

167,379

16 Customer Service Apology Statements

2,310

How to Get the Silent Majority to Respond to a Customer Survey

7,213

How to Build Customer Trust From the Contact Centre

A person holds their hand up to their ear

333,001

Top Tips to Improve Listening Skills on the Telephone

Build Rapport on the Phone for Success

324,667

How to Build Rapport on the Phone

13,958

How to Build an Emotional Connection with Customers

12,019

Anatomy of a Good Call – Best practice… The Call

13,109

Best-Practice Ideas for Improving Performance

6,628

21 Ways to Boost Customer Satisfaction

2,925

What I’ve Learnt From Listening to My Customers’ Calls

super agent

15,812

20 Tips for Creating Super Agents

cogs in brain

59,603

Soft Skills in Call Centres

16,103

Top Customer Service Strategies – No.5 Listen to Your Customers and Staff

111,980

Ten Tips for Dealing with Customer Complaints

4,294

Listening – The Secret Lost Art

13,302

Clear Calls Faster with Effective Listening

voice pitch

78,599

How to Use Vocal Pace Tone and Pitch on the Phone