The Leading Contact Centre Magazine

Articles about Listening

Young smiling experienced operator of call center answering the question of his client

How to Train Active Listening in the Contact Centre – With Four Exercises

7,365

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Portrait of call center worker accompanied by her team.

The Top 10 Most Important Customer Service Skills

5,421

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16 Apology Statements for Customer Service

40,100

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How to Get the Silent Majority to Respond to a Customer Survey

1,473

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How to Build Customer Trust From the Contact Centre

2,181

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Top Tips to Improve Listening Skills on the Telephone

247,860

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Top Tips for Building Rapport on the Telephone

252,000

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How to Build an Emotional Connection with Customers

5,412

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Train Team Leaders Well

15,903

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Anatomy of a Good Call – Best practice… The Call

6,887

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Best-Practice Ideas for Improving Performance

9,002

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21 Ways to Boost Customer Satisfaction

5,595

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What I’ve Learnt From Listening to My Customers’ Calls

2,468

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20 Tips for Creating Super Agents

14,098

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Soft Skills in Call Centres

56,154

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Top Customer Service Strategies – No.5 Listen to your Customers and Staff

14,386

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Ten Tips for Dealing with Customer Complaints

105,482

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Listening – The Secret Lost Art

3,902

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Clear Calls Faster with Effective Listening

10,852

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How to Use Vocal Pace Tone and Pitch on the Phone

62,661

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