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About Us
Articles - Listening
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RECENT
POPULAR
5 Soft Skills Every Agent Needs Before Taking Their First Call
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
Are You Listening to Your Customers or Irritating Them?
A Quick Guide to Call Listening
Top Tips for Dealing With Anxious Customers
Train Team Leaders Well
Talking Point: How to Overcome Resistance to New Ideas
Why Should Your Customers Remain Customers?
How to Improve Your Customer Service Listening Skills
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
How to Train Active Listening in the Call Centre – With Exercises
The Top 10 Most Important Customer Service Skills
How to Get the Silent Majority to Respond to a Customer Survey
How to Build Customer Trust From the Contact Centre
Top Tips to Improve Listening Skills on the Telephone
10 Customer Service Skills That Every Contact Centre Advisor Must Have
How to Build Rapport on the Phone – With Examples
How to Build an Emotional Connection with Customers
Anatomy of a Good Call – Best practice… The Call
Best-Practice Ideas for Improving Performance
21 Ways to Boost Customer Satisfaction
What I’ve Learnt From Listening to My Customers’ Calls
20 Tips for Creating Super Agents
Soft Skills in Call Centres
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Editor's Pick
Attract Gen Z Into Your Contact Centre
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
