Articles - Listening

24,604

Train Team Leaders Well

Paper boat overcomes the barrier of resistance to change

644

Talking Point: How to Overcome Resistance to New Ideas

Two people on isolated backgrounds shrugging

67

Why Should Your Customers Remain Customers?

A photo of a call centre agent listening

4,021

How to Improve Your Customer Service Listening Skills

A photo of smiling contact centre advisor making a point

19,930

Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge

Young smiling experienced operator of call center answering the question of his client

35,947

How to Train Active Listening in the Call Centre – With Four Exercises

Portrait of call center worker accompanied by her team.

11,578

The Top 10 Most Important Customer Service Skills

The word sorry is etched onto a piece of wood, clipped to a clothes line

153,414

16 Customer Service Apology Statements

2,167

How to Get the Silent Majority to Respond to a Customer Survey

6,772

How to Build Customer Trust From the Contact Centre

A person holds their hand up to their ear

327,361

Top Tips to Improve Listening Skills on the Telephone

Build Rapport on the Phone for Success

317,239

How to Build Rapport on the Phone

12,810

How to Build an Emotional Connection with Customers

11,475

Anatomy of a Good Call – Best practice… The Call

13,004

Best-Practice Ideas for Improving Performance

6,526

21 Ways to Boost Customer Satisfaction

2,867

What I’ve Learnt From Listening to My Customers’ Calls

super agent

15,646

20 Tips for Creating Super Agents

59,290

Soft Skills in Call Centres

15,873

Top Customer Service Strategies – No.5 Listen to Your Customers and Staff

111,771

Ten Tips for Dealing with Customer Complaints

4,252

Listening – The Secret Lost Art

13,063

Clear Calls Faster with Effective Listening

voice pitch

76,817

How to Use Vocal Pace Tone and Pitch on the Phone