Translate

Articles - Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

Connect with Magnus on LinkedIn

A picture of someone tracking footprints

32 Call Centre KPIs That You Need to Track (And Why!)

A picture of AI forming a human face

14 New Uses for AI to Improve Your Customer Service

A photo of happy and unhappy dice

20 Great Ways to Drive Down Customer Complaints

A photo of happy people jumping

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

A picture of a someone "wowing" at exceptional customer service

What Is Exceptional Customer Service?

Hand holding pen and drawing a chart with an arrow that goes up.

14 Best Practices for Maximizing Your Service Level

A hand holds an alarm clock with calendar

Is Your Scheduling in Need of an Overhaul? Try These 8 Top Tips

A photo of a homeworking call centre agent

15 Contact Centre Homeworking Problems and How to Overcome Them

A picture of a network of people

17 Resource Planning Tools and Techniques You Should Know

A picture of someone carrying a "I want more" light bulb

How Are Customer Expectations Changing and What Does That Mean for Us?

Blurred contact centre employees at desks

Need to Reduce Call Transfers? Try These Approaches

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

A photo of an innovative child

16 Contact Centre Technology Innovations That You Can’t Ignore

Acquisition Concept

Calabrio Announces Strategic Acquisition of Echo AI

Intelligent automated contact centre concept with robot hand holding cube with contact icons

What Are Intelligent Contact Centres Doing Right Now?

A pair of white robots dressed like an angel and a devil - love or hate chatbot concept

Are Chatbots the Tech We All Love to Hate?

Call centre agents working with technology

What Are the Key Call Centre Technologies?

Complaint concept with digital angry face

Can AI Really Handle Customer Complaints?

A picture of a software abstract background

What to Look for in WFM Software

Phone with contact us, call, mail or chat icons

Why Is Omnichannel Customer Service Important?

Quality concept with neon quality sign and stars

Time-Saving Hacks for Quality Monitoring

Compass of principles

The 26 Principles of Good Customer Service

Call Centre Pain Points

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

Person using a laptop computer with a notebook and a calculator

Five Ways to Connect with Employees in the World of Remote and Hybrid Work