Articles - Martin Hill-Wilson
Martin Hill-Wilson is a long-standing member of the Customer Engagement community. He was CEO of a pioneering BPO and consultancy as contact centres first took hold. Martin then devoted a decade to explaining customer contact technologies and positioning their value on behalf of vendors and systems integrators.
Since then, Martin has designed and launched a series of industry change initiatives using the dynamic of action-based learning. These include Social Customer Service, Quality and Performance, Emotive CX for Customer Interaction, Empathy Check-Ups and most recently AI for Non Technical Minds.
All are designed to disrupt and reset the ‘art of the possible’ using new operating models powered by foundation user education. Over his career, Martin has facilitated thousands of learner journeys and is an internationally recognised thought leader. He also contributes as an author, writer, conference chair, keynote speaker, awards judge, and industry mentor.
