Martin Hill-Wilson - Page 3 of 3 - Call Centre Helper

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Martin Hill-Wilson

Martin Hill-Wilson of Brainfood Consulting

Martin is a long-standing member of the Customer Engagement community, and former CEO of a pioneering BPO and consultancy. Over his career, Martin has facilitated thousands of learner journeys and is an internationally recognised thought leader.

Connect with Martin on LinkedIn

Recent Articles Most Viewed Articles

The New Rules for Good Customer Service

The New Rules for Good Customer Service

Recorded Webinar: How to Be World Class at Customer Service

Recorded Webinar: How to Be World Class at Customer…

Recorded Webinar: How To Turn Around A Poor Customer Experience

Recorded Webinar: How To Turn Around A Poor Customer…

What Is the Best Model for Contact Centre Culture?

What Is the Best Model for Contact Centre Culture?

Recorded Webinar: 10 Predictions for 2018

Recorded Webinar: 10 Predictions for 2018

Maintaining a Call Centre Focus: Ten Tips to Preserve High Performance

Maintaining a Call Centre Focus: Ten Tips to Preserve…

The Quality Problem: Good Advisors Stay Good – Average Advisors Stay Average

The Quality Problem: Good Advisors Stay Good –…

7 Simple Tips for Designing Call Centre Agent Incentive Programmes

7 Simple Tips for Designing Call Centre Agent Incentive…

Defining the Tactical Call Centre Quality Assurance…

Recorded Webinar : Speech Analytics and the Contact Centre

Recorded Webinar : Speech Analytics and the Contact Centre

How Should we Complain? And, How Should Companies Respond?

How Should we Complain? And, How Should Companies Respond?

How to Build an Emotional Connection with Customers

How to Build an Emotional Connection with Customers

Recorded Webinar: Artificial Intelligence in the Contact Centre

Recorded Webinar: Artificial Intelligence in the Contact…

The Top 10 Call Centre Websites

The Top 10 Call Centre Websites

30 Tips to Improve Your Call Quality Monitoring

30 Tips to Improve Your Call Quality Monitoring

What Other Names are Call Centre Agents Known By?

What Other Names are Call Centre Agents Known By?

Five Ways to Win With Email Customer Service

Five Ways to Win With Email Customer Service

There’s Nothing Funny About Customer Service – or Is There?

There’s Nothing Funny About Customer Service – or Is…

29 Hot Tips to Improve your IVR

29 Hot Tips to Improve your IVR

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?