Articles - Hold-Music
Hold music is often the first impression customers get while waiting to speak with an advisor, and it can make a big difference to how they feel. This collection of expert tips, real-world examples, and creative ideas explores how to choose and manage hold music that keeps callers calm, informed, and engaged. Learn how music choice, message timing, and sound quality all affect perception and satisfaction. You’ll also find practical guidance on compliance, branding, and using silence or queue messages effectively to enhance the overall experience.
