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Articles - Poly
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Poly Bring Antimicrobial Technology to the Frontlines
54
The Workplace Experience Post-COVID
118
Poly Release New Video Conferencing Equipment
719
The Future of Hybrid Working
100
5 Workplace Trends for 2021
188
Why Should You Choose Quick-Disconnect Headsets?
4,163
Dealing With COVID-Fatigue in the Contact Centre
2,600
The Future of Contact Centre Technology – 16 Innovations That You Can’t Ignore
477
The Future of Customer Service – Hybrid Workforce or Hybrid Employees?
5,404
30 Contact Centre Predictions for 2021
Recorded Webinar: Voice Is Your New Brand Currency
49,836
Top Tips to Make Your Team Leaders More Productive
391
Hybrid Working in the Call Centre
104
Case Study: How Poly Enabled Success in Their Virtual Contact Centre
88
Are QD Headsets the Best for a Hybrid Call Centre Workforce?
247
The New Way of Working in Call Centres
84
RingCentral Rooms for Poly Is Now Available
2,358
How Are Customer Expectations Changing and What Does That Mean for Us?
117
2 Challenges That Many Contact Centres Are Battling Now
208
How COVID-19 Is Redefining the Call Centre
56
RingCentral Launches Video Meetings in Europe
619
Celebrating Change in the Call Centre
6,223
14 Best Practices for Maximizing Your Service Level
88
Poly’s Story: Moving to Remote Working
Latest Reports
Report
Survey Report: What Contact Centres Are Doing Right Now (2021 Edition)
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Editor's Pick
Don’t Blame the Contact Centre
At What Point Should You Move From Spreadsheets to WFM?
10 Customer Service Behaviours Every Contact Centre Agent Should Have
How to Create an Effective Digital Customer Service Strategy
Latest Resources
eBook: Embracing AI in the Customer Journey
White Paper: Why AI is a Gamechanger for Customer Service
Upcoming Events
Accelerate ’22
Tue 05 Jul 2022
Knowledge Really Is Power – Webinar
Tue 05 Jul 2022
Latest Insights
GPT-3? No, It’s Not a New Star Wars Character
Advance From Personalization to Customer Journey Orchestration
Latest News
Odigo Joins Pega Partners Programme and Adds New Solution
Cognigy Wins AI Breakthrough Award
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