Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Poly
Previous
Next
RECENT
POPULAR
What Is Exceptional Customer Service?
Does the Call Centre Workplace Have a New Competitor?
Poly Help LCRcom Strengthen Their Cloud Technology
Business as Unusual in the Call Centre
What Does a Good Virtual Contact Centre Look Like?
Poly Launches New Bluetooth Headset Solution
3 Trends That Are Changing the Contact Centre Landscape
The Long View on Contact Centres – 2020 and Beyond
18 Tried and Tested Ways to Improve the Customer Experience
17 Interesting Initiatives From the Dogs Trust Contact Centre
15 Essential Strategies to Reduce Staff Turnover
29 Mistakes That Your Contact Centre Might Be Making
Case Study – BT Safely Lowers Call Time by 8%
20 Contact Centre Objectives
13 Things Every Contact Centre Advisor Needs to Know
Plantronics Launch New Portable USB Speakerphones
New Study Finds That Video Conferencing Is Growing in Popularity
Redefining Customer Experience in the Digital Age
7 Inventive Ideas From the extraenergy Contact Centre
Photos from the Customer Services Summit
14 Ideas for Providing a Memorable Customer Experience
13 Ways Technology Can Improve Employee Engagement
The History of the Call Centre – Updated
14 Successful Initiatives From FatFace’s Contact Centre
Previous
Next
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?