Articles - Retention

Retaining great people is one of the biggest challenges in contact centre management. This page brings together expert guidance, research, and practical solutions to help you understand what drives retention and how to strengthen it across your teams. Discover how factors such as recognition, development, leadership, and culture influence loyalty and motivation. You will also find ideas for reducing early attrition, improving career paths, and creating an environment where advisors feel valued, supported, and ready to stay.

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5 Ways to Stop Your Agents From Leaving
10 Ideas to Keep a Happy and Healthy Workforce
58 Ways to Change Your Contact Centre
How to Coach Agents for Attitude
How to Motivate Employees for Less Than £50 Per Week
Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty
Five tips to improve customer retention
Sixteen initiatives to ensure your staff enjoy coming to work
Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers
Top Customer Service Strategies – No.1 Recruit and Train the Right People
Strategies for developing and retaining talent in the contact centre
C is for Customer
Turnover or Turnaround? Ten Tips to Help Retain your Staff
The best way to conduct an exit interview
Ten Tips to Improve Customer Retention
The Top Ten Call Centre Solutions
How to Attract and Keep Generation Y Employees in Call Centres
How to Write a Successful Recruitment Strategy
How to Recruit the Right Call Centre Agent
The “Hard Times” customer retention guide
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Hot tips to improve staff retention
Top Tips for Customer Retention
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Answers: Incentivised Training to Promote Retention?
Is it Time to Invest in Your People?
 
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